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Shipping policy

 

 

KUKU BOUTIQUE llevará a cabo la entrega a domicilio de sus Productos.

El costo de envío se mostrará al Usuario(a) a través del Sitio, para su aceptación previa al completar su Pedido y en caso de no aceptarlo, podrá cancelarlo

Los plazos de entrega se calcularán al completar el pedido y se contarán a partir de la recepción exitosa del pago del Usuario(a) a favor de KUKU BOUTIQUE. Los plazos de entrega podrán verse afectados por causas de fuerza mayor o caso fortuito, por lo que el Usuario(a) reconoce que pueden presentarse retrasos en la entrega de los Productos. En caso de imposibilidad de cumplimiento, el Usuario(a) podrá optar por la cancelación del pedido y la devolución de las cantidades pagadas, en términos de la legislación aplicable.

El Usuario(a) podrá rastrear el estado de su pedido, por los métodos precisados en el sitio, debiendo suministrar al operador de KUKU BOUTIQUE el número del pedido mostrado en la Orden de Compra.

El Usuario(a) será el único responsable de comprobar que los productos adquiridos y recibidos coincidan con los productos seleccionados a través de su Pedido y descritos en el Comprobante de Transacción. Si el producto no coincide con las características ofrecidas en el Sitio, aquel detallado en el Pedido o descrito en el Comprobante de Transacción, el Usuario(a) podrá negarse a recibirlo; en cuyo caso KUKU BOUTIQUE tendrá obligación de abstenerse de requerir su pago o cancelar el pago que se hubiere efectuado previamente, en los términos del apartado Condiciones de pago y facturación que precede.

KUKU BOUTIQUE podrá contratar los servicios de mensajería y paquetería con terceros para el envío, transporte y entrega de los productos adquiridos por el Usuario(a). El Usuario(a) acepta que, con base en la dirección suministrada para su Pedido a través del Sitio, se calculará y mostrará el costo de envío mediante terceros, el cual podrá aceptar previo a generar su Pedido o cancelar este último. El Usuario(a) acepta y consiente que KUKU BOUTIQUE transfiera sus Datos Personales de identificación y contacto al tercero transportista, para la prestación del servicio de entrega al domicilio de aquél. El Usuario(a) acepta que el servicio de envío se sujetará a los términos y condiciones del tercero transportista, por lo que KUKU BOUTIQUE informará al Usuario(a) a través de los medios de contacto que hubiere suministrado el momento en que KUKU BOUTIQUE hubiera entregado los productos al tercero transportista, así como la identidad de dicho tercero, para que el Usuario(a) conozca los términos y condiciones de dicho servicio así como los mecanismos para dar seguimiento a su envío; en el entendido de que a partir de la fecha de la comunicación antes descrita y hasta la entrega de los productos al Usuario(a), las reclamaciones o aclaraciones con relación a la entrega a domicilio de los productos deberán formularse directamente ante el tercero transportista, aceptando expresamente el Usuario(a) que KUKU BOUTIQUE podrá auxiliar al Usuario (a) en las gestiones relacionadas con el envío de los productos, sin perjuicio de las acciones que en su caso pueda ejercer frente al tercero transportista.

Frequently asked questions

It's important for us that the information is clear to our customers at KuKu Boutique.
Credit card Payments
What payment methods do you accept? Plus

We want your shopping experience to be comfortable and secure. We accept major credit and debit cards, as well as PayPal and Mercado Pago. If you choose Mercado Pago, you can also pay in cash at participating establishments such as OXXO and 7-Eleven, and use other payment options available through the platform when completing your purchase.
Is it safe to buy from KUKU BOUTIQUE? Plus

Yes. At KUKU BOUTIQUE, we are committed to providing a safe and reliable shopping experience. We work with recognized and trusted payment platforms to protect your information during the purchase process. In addition, your personal data is handled in accordance with our Privacy Policy and is used solely to process your order and provide you with a better shopping experience.

If you have any questions before or after making your purchase, our team will be happy to help you.
Can I request an invoice? Plus

If you require an invoice, please contact us at kukuclientes@gmail.com and we will gladly help you with the invoicing process. Invoices must be requested within the month of purchase.
Receipt Orders
How can I place an order? Plus

Ordering from KUKU BOUTIQUE is very simple!

  1. Explore our collection and select the products you like best.
  2. Choose the available options for your product, such as size, color, or variant (if applicable), and add it to your cart.
  3. When you're ready, click on "Checkout."
  4. Enter your shipping information, select your preferred shipping option, select your preferred payment method, and confirm your order.

Once your purchase is complete, you will receive a confirmation email with your order details. When your order is shipped, we will also share tracking information so you can monitor its delivery.
Can I modify or cancel my order? Plus

Yes. If you wish to modify or cancel your order, we recommend contacting us as soon as possible via email (kukuclientes@gmail.com) or WhatsApp (+52 55 4763 3896) so we can assist you.

In accordance with our Terms and Conditions, you may request to cancel your order within five (5) business days following the confirmation of your purchase or the delivery of the product, whichever occurs later. If your order has already been shipped at the time of cancellation, the conditions established in our Returns and Refunds Policy may apply, including that shipping costs are non-refundable.
How do I know if my order was confirmed? Plus

Once your purchase is complete, you will receive a confirmation email with your order details. If you don't see it in your inbox after a few minutes, we recommend checking your spam or promotions folder.

If you still can't find your confirmation after checking, please feel free to contact us via WhatsApp (+52 55 4763 3896) or email (kukuclientes@gmail.com). We will gladly check the status of your order and resend the confirmation to you.
Shipping box Shipping
How long does shipping take? Plus

The total delivery time depends on two stages:

  • Order Preparation: Once your purchase is confirmed, our team will carefully prepare your order for shipment. This process usually takes 1 business day. During this time, we will also ensure that your payment has been processed correctly.
  • Transit Time: Once your order is handed over to the courier service, the delivery time will depend on the shipping method you have selected (e.g., standard or express shipping), the shipping company, and your order's destination. You will be able to see this information and the estimated delivery time for each carrier during the checkout process.

When your order is shipped, you will receive an email with your tracking number so you can track your shipment at all times.

Please note that during peak seasons, promotions, or holidays, preparation and delivery times may be slightly longer. We appreciate your understanding and will do our best to get your order to you as soon as possible.
How much is shipping? Plus

Shipping costs are calculated at checkout and may vary depending on the destination, weight, and dimensions of your order, as well as the shipping method you choose (e.g., standard or express).

Before confirming your purchase, you will be able to review the available shipping options and the corresponding cost to select the one that best suits your needs.
How can I track my order? Plus

Once your order has been prepared and shipped, you will receive an email with shipping confirmation and your tracking number so you can track your package.

If you don't find this email, we recommend checking your spam or promotions folder. If you still haven't received it after checking, don't hesitate to contact us via WhatsApp or email. We will gladly provide you with your order's tracking information.
What happens if my package is delayed? Plus

If your package is delayed, you have two main options:

  1. You can use your tracking number to contact the delivery company directly. They have the most up-to-date information on the shipment status and can give you more precise details about its location or any issues.
  2. You can contact us at Kuku, and we will gladly support you by reviewing your case and helping you in any way we can. However, it is important to note that, in most cases, the timing and resolution depend directly on the shipping company.

Additionally, we recommend considering that delays may occur during peak seasons or holidays, as shipping companies tend to handle a larger volume of shipments during these periods.
Do you ship internationally? Plus

Yes! We currently ship from Mexico to the United States. When making your purchase, you will be able to select the available shipping option for your address. Please note that, in some cases, the customs review process may cause delivery delays that are beyond our control. If you have any questions, please contact us via WhatsApp or email and we will be happy to assist you.
Love Handmade Products
Why might my product look slightly different from the photos? Plus

Each piece is handmade by talented Mexican artisans, so it is normal for there to be slight variations in color, texture, shape, or small details compared to the photographs. Although the design is the same, these differences are part of the artisanal process and make each piece unique. We work to ensure that the images represent our products as faithfully as possible, but these variations are a testament to their authenticity and handmade craftsmanship.
Are all products handmade? Plus

Yes. All Kuku Boutique products are handcrafted by Mexican artisans. Each piece reflects the talent, dedication, and traditional techniques of those who create them, so no two are exactly alike. By choosing our products, you also support artisanal work and help preserve the cultural and creative heritage of the communities that produce them.
Can colors vary? Plus

Yes, it's possible for colors to vary slightly. Because our products are handmade, there may be small natural variations between one piece and another. Additionally, colors may appear differently depending on the settings and screen of each device. We strive to display photographs that are as accurate as possible to represent each product precisely.
Bag Returns and refunds
What is your return policy? Plus

We accept exchanges and returns under certain conditions. If you need to request an exchange or return, please contact us within 15 calendar days of receiving your order. Products must be unused, in their original condition, and retain their original packaging and tags. When the exchange or return is not due to an original defect, shipping costs will be borne by the customer.

If your product has an original defect or you received an item different from the one ordered, we will gladly review your case and offer you the appropriate solution, whether it's a replacement (subject to availability), a refund, or an electronic voucher. In these cases, Kuku Boutique will cover the shipping costs.

Due to the handmade nature of our products, slight variations in color, texture, or finish are part of their authenticity and are not considered defects. If you have any questions, please contact us via WhatsApp or email, and we will be happy to assist you.
Are shipping costs refundable? Plus

In the event of a cancellation of an already shipped order or a return, the shipping costs originally paid will not be refundable. The refund corresponding to the product price will only be processed once KuKu Boutique has received the returned product and verified that it meets the return conditions established in these Terms and Conditions.
When will I receive my refund? Plus

Once your return is approved and confirmed to comply with our policy, we will process your refund within a maximum of 15 calendar days. The time it takes for the amount to reflect in your account may vary depending on the payment method used and your financial institution's processing times. If you have any questions about the status of your refund, please contact us via WhatsApp or email, and we will be happy to assist you.
What happens if I receive a damaged or incorrect product? Plus

If you receive a damaged product or a product different from the one you ordered, please contact us as soon as possible via WhatsApp or email. If the product has an original defect or you received a different item than ordered, you must contact us within 15 calendar days of delivery. If the damage was caused during transit, please inform us within the first 5 calendar days, accompanying your request with photos of the product and its packaging so that we can review the case.

Once the incident is confirmed, we will offer you the corresponding solution, whether it's a replacement (subject to availability), a refund, or an electronic voucher. In these cases, Kuku Boutique will cover the shipping costs so you don't have to worry about that process.
T shirt Products
How do I choose the right size? Plus

We recommend consulting the size guide available on each product page before making your purchase. If you're unsure between two sizes or need help choosing the best option, contact us via WhatsApp or email. We'll be happy to guide you in finding the size that best suits you.
What materials do you use? Plus

Each Kuku Boutique piece is handmade by Mexican artisans using carefully selected materials according to the tradition and technique of each craft. We work with materials such as organic cotton, silver, natural stones and, in some cases, synthetic materials that complement the design or functionality of the product. On each item's page, you will find detailed information about the materials used. If you have any questions, we will be happy to help you via WhatsApp or email.
How should I care for my product? Plus

Our pieces are handmade and deserve special care to preserve their beauty and quality. Care recommendations may vary depending on the materials used, so we recommend checking the instructions included on each product page or those that come with your purchase. With proper care, you can enjoy your piece for many years. If you have any questions about cleaning, storage, or maintenance, please contact us via WhatsApp or email, and we will be happy to help you.
Gift Gift shopping
Can I send an order as a gift? Plus

Yes! You can send your order directly as a gift. During the purchase process, you can specify a different delivery address from the billing address. If you wish, we can also include a personalized message for the recipient. Contact us via WhatsApp or email before making your purchase and we will gladly prepare your order with that special touch.
Do you include a receipt or invoice inside the package? Plus

We do not include receipts or invoices with payment information inside the package. If your order is a gift, the recipient will only receive the products. Proof of purchase and order confirmation will be sent to the buyer's email address once the purchase is complete. If you need an invoice, you can request one in accordance with our invoicing policy.
Do you offer gift wrapping? Plus

Yes! We can gladly gift-wrap your order. If you'd like this service, you can indicate it in the order notes during checkout or contact us via WhatsApp or email before or after your order is shipped to coordinate the details. If you also wish to include a personalized message, we'll gladly do our best to assist you.
World General
Where are you located? Plus

Our physical store is located in Coyoacán, Mexico City, at Pino 6, Local F, Col. Santa Catarina, C.P. 04000. In addition to visiting us in person, you can also make your purchases through our online store. If you want more information about our location, how to get there, or to view the map, you will find all the details at the bottom of our home page. If you have any questions before visiting us, contact us via WhatsApp or email and we will gladly assist you.
How can I contact you? Plus

We'd love to help you! You can contact us via WhatsApp (+52 55 4763 3896), email (kukuclientes@gmail.com), or through our contact form on the website. We'll be happy to answer any questions you have about our products, orders, shipping, or any other inquiries. Our goal is to respond as soon as possible to provide you with the best service.
Why choose KUKU BOUTIQUE? Plus

At KuKu Boutique, we believe that every piece tells a story. We carefully select authentic handcrafted items, made by talented Mexican artisans and designers, to offer you products with identity, quality, and meaning. By choosing KuKu Boutique, you not only acquire a unique piece, but you also support artisanal work and contribute to preserving Mexico's traditions and cultural heritage. Our commitment is to provide you with a warm, transparent, and close shopping experience, so you can discover and share the richness of Mexican craftsmanship with confidence.